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Old 01-19-2017, 06:02 PM
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Stirling Stirling is offline
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Originally Posted by brooke View Post
This continues to annoy me. (Perhaps if they'd put her on a ship that I could follow, I'd be less irascible.)

I can understand that they use multiple sources, so as not to be caught short if one is problematic. However, that car has certain tires on it, and someone put them on it, and it's in their records, and it shouldn't be very hard to run down the info. However, someone would have to go out of their way ...
This would be considered a failure of customer service at Sears, let alone on an expenditure of this magnitude.

Have you tried cutting BMW out of the equation and contacting Alpina directly? I've always found them extremely helpful.